General Information

Your contract is with Prestbury Travel Ltd. trading as Prestbury Travel Group and Villa Connections, which is registered in England number 1857988. When you make your booking, you must complete a Booking Form, accepting on behalf of all your party the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times. When you make your booking, you must pay your deposit/balance:-

a) Deposit: 30% of total villa cost (50% Xmas period & all Mustique villas)
OR
b) £250 per person per hotel booking
OR
c) Plus flight deposit plus insurance premium
OR
d) If within 10 weeks of departure, the full balance must be paid

A contract will exist as soon as we issue our confirmation to you or, in the case of a late telephone booking, as soon as you advise us to confirm i.e. on receipt of payment. The balance is due 10 weeks prior to departure and if not received by the balance due date on your confirmation/invoice, we reserve the right to cancel your holiday, retain your deposit, and apply cancellation charges.

ALTERATONS BY YOU
If, after our confirmation has been issued, you wish to alter any of the arrangements made, we will do our best to accommodate your wishes and a charge of £50 per alteration will be made plus any further costs we may incur by making this alteration. You should be aware that these costs increase closer to the departure date that changes are made and you should contact us as soon as possible. Amendment charges will not apply to additional arrangements such as car hire or extra persons. Please note that certain travel arrangements, including most air tickets, cannot be changed or cancelled without incurring up to a 100% cancellation charge.

CANCELLATION BY YOU
Should you wish to cancel your holiday, the person who signed the booking form must make the cancellation in writing. As this incurs administrative costs, we will retain your deposit and in addition may apply cancellation charges to the maximum shown below. Under certain circumstances we are forced to vary our cancellation terms and charges. Whenever this applies you will be advised at the time of booking. Our standard cancellation charges are:

Period before departure within which written cancellation is received.

	Hotel Accomm. Only	Villa Accomm. Only
More than 42 days	Loss of deposit	Loss of deposit
42-29 days	Loss of deposit or 50% of the accommodation cost, whichever is greater
28-0 days	100%	42-0 days: 100%

Accommodation & Flight Inclusive Package & Flight Only

More than 42 days	Loss of deposit
42-0 days	100%

ALTERATIONS BY US
The arrangements featured in our brochure are planned many months in advance and changes can occur for a variety of reasons after we have published the brochure. Most would be minor in nature and should not affect your holiday enjoyment. We will do our best to advise you of any changes either at the time of booking or before departure. However, sometimes a major alteration has to be made to your booking. These are changes that involve a change of departure airport, overseas resort, date of departure, outward/return flights by more than 12 hours. In this event we will notify you as soon as possible and you will have the option of (a) accepting the changed arrangements or (b) purchasing another holiday from us (if the selected holiday is less expensive than the original, we will refund the difference but if it is more expensive, you will be charged the difference or (c) cancelling your holiday.
If you elect to cancel, we will refund all monies paid to us. In addition, whichever option you choose, we will pay compensation as follows:

Period before departure (compensation per person) within which a major change has been notified to you.

Period before departure (compensation per person) within which a major change has been notified to you. More than 56 days 56-29 days 28-15 days 14-0 days

Compensation per person Nil £20 £30 £40

Important note:
Compensation payments do not apply to changes caused by force majeure i.e. war or threat of war, riots, civil strife, terrorist activity, strikes or other industrial disruption, natural disasters, fire, technical problems with transportation, airport closures, quarantine, epidemics, weather conditions, movement action, or other events beyond our control. Should changes become necessary during your holiday for reasons of force majeure, we cannot accept responsibility for any loss, damage or expense and no refunds will be given.

CANCELLATION BY US
Unfortunately we must reserve the right to cancel. However we will only cancel after the date your balance is due if (a) you have failed to pay the final balance or (b) as a result of circumstances beyond our control i.e. we are unable to provide the holiday booked in which case we will refund all monies paid or offer an alternative holiday (see alterations by us). Circumstances beyond our control exclude cancellations forced by ‘force majeure’.

OUR LIABILITY TO YOU
We accept responsibility for ensuring the holiday you book is as described in our brochure and the services offered reach a reasonable standard. In addition, we accept responsibility for the acts and/or omissions of our employees. Our liability in all cases shall be limited to a maximum of twice the costs of your travel arrangements. If you or any members of your party suffer death, bodily injury or illness arising from the negligence of our suppliers, their subcontractors, servants and/or agents, we will accept responsibility providing that they were acting in the scope or course of their employment when the accident occurred. In respect of transport by air, sea or rail then obligations and liabilities are limited in the manner provided by the relevant international convention. Should any payment be made to you or any member of your party by us in any of the circumstances referred to in this section, we reserve the right to claim in your place against the person or organisation responsible for causing the illness, injury or death. This means you must agree to assign that part of your rights to us and we will be subrogated to those rights. Should you or any member of your party suffer illness, personal injury or death through any misadventure arising out of activity which does not form any part of your holiday arrangements, nor any part of any excursion sold through us, we shall offer you every service we can and this includes advice, guidance, initial financial assistance where appropriate to the limit of £5000 per person. Should you be successful in obtaining costs against any insurance policy(ies) you may have, or a third party, we will be entitled to recoup the costs incurred by us. We must receive all requests within 90 days of the misadventure.

PRICES
The price of the accommodation in our brochure, which will be confirmed at the time of booking, is in pounds sterling and calculated at an exchange rate of £1 = $1.7. The prices are a guide price only and will be confirmed at the time of booking. Once a booking has been confirmed the price may only be increased should transportation costs increase e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines and the agents and/or the tour operators, which are generally increased due to government action.

PASSPORT AND VISAS
It is your responsibility to be in possession of a valid 10-year passport, your driving license if you have hired or intend on hiring a vehicle, and any visa which may be necessary. Certain islands require a minimum of 6 months validity remaining on your passport. Please contact us to check if this is applicable to your destination. Visas are not required for British citizens visiting the Caribbean. Non British passport holders may require a visa and must check with the Embassy of the country they are visiting. All children including infants 0-2 years require their own passport.

ACCOMMODATION
All accommodation must be vacated by 12noon on the day of departure unless prior arrangements for a late departure have been made. Check-in time is normally 4p.m. In the case of villa holidays, sometimes a telephone and/or security deposit is required and you will be advised if this applicable to your booking: also, although local taxes are included in the villa rental price, gratuities generally are not. If you need advice contact the local booking agent.

FLIGHTS
We act as agents for the relevant carrier which will be disclosed on your documentation. We reserve the right to substitute the carrier if necessary. When we have confirmed your booking, a contract exists under which we accept responsibility for the provision of all services described on our invoice. However, all airlines are subject to operational delays, changes of routing, aircraft or carrier over which we have no control. When such changes are made, we will do our best to minimise any inconvenience any such change may cause. Flight times and prices will be advised at the time of booking but are always subject to change. Please check your tickets upon receipt for your final confirmed flight times. We regret we cannot accept liability for any delay to your flight. In such circumstances you may be able to claim on your insurance – please check your policy for details. On occasions where a special offer airfare has been used and the balance paid on the flight, this element of the holiday is totally non-changeable and non-refundable.

FINANCIAL SECURITY
If you have booked accommodation and flights with us, the total holiday is ATOL protected, since we hold an Air Travel Operators Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 3468. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. Accommodation only holidays (i.e. booked without flights) are financially protected by our ABTA bond (V441X).

COMPLAINTS
If during the course of your holiday you have any reason for complaint or dissatisfaction, you must contact our resort representative or agent or accommodation manager, who will do their best to solve any problems on the spot. If they are unable to solve the matter to your satisfaction, please contact us on (44)1625 858158. If, after your return, you are still not satisfied you must notify us in writing within 28 days of your return. Any disputes that cannot be settled amicably may be referred to arbitration under a special scheme which, though devised by ABTA, is administered by the Chartered Institute of Arbitrators.

BUILDING WORKS
Building and the resultant noise from sites adjacent to any of the villas, apartments or hotels featured in our brochure may occur at any time. When we have notice prior to your departure we will advise you immediately and if necessary offer you alternative accommodation or if unable to offer you similar or superior accommodation will reduce the cost of the accommodation. We cannot be held liable for any construction work which commences after your arrival and/or of which neither we or our agents have prior knowledge or warning.

Please read the booking conditions before signing and returning the booking form and returning it with your deposit.

This web site, defined as any pages held on the prestburytravelgroup.co.uk domain (referred to below as “the Site”) is published and maintained by The Prestbury Travel Group. When you access or use the Site you accept, without limitation the terms and conditions below

Copyright
Copyright or similar rights in all design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on the Site is owned by Prestbury Travel Group or their content or technology providers.

The use of materials on the Site, including reproduction, distribution or modification without the prior written permission of Prestbury Travel Group is prohibited. 

Use of the website
You acknowledge that the use of the Site and submittal of an enquiry does not constitute an agreement or contract between you and Prestbury Travel Group.

Browse at your own risk
Please note that you access and use the Site at your own risk and Prestbury Travel Group can take no responsibility for any type of loss or damage that you sustain as a result. Prestbury Travel Group assumes no responsbility for the contents of any other websites to which the Site has links and if you access any such linked websites you do so at your own risk.  Prestbury Travel Group reserve the right to modify, supplement, move or delete partitions of or add to the Site at any time, and without any notice.

Disclaimer
All information on the Site is continually checked to ensure that the information provided on the Site is correct. Every effort is made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the arrangements and it is possible that an advertised facility may be withdrawn or changed due to weather conditions, lack of demand or for hotel maintenance, renovation etc.

Prestbury Travel Group cannot bear the responsibility for any errors or omissions on the Site.

Governing Law and general provisions
The Site, and these terms and conditions, will be governed by English and Welsh Law. The English and Welsh courts will have exclusive jurisdiction over any dispute arising in relation hitherto.

PRIVACY POLICY

Introduction
This policy covers how the Prestbury Travel Group treats personal information that the Prestbury Travel Group collects and receives. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise readily available.

Key Points

• The Prestbury Travel Group does not provide any data that we have to any third party for any reason, unless required to by law.
• The Prestbury Travel Group will only collect data for processing your holiday request and ensuring that we providing a high level of customer service. In addition, The Prestbury Travel Group may use the information for internal accountancy, administrative, statistical analysis and marketing purposes.. 
• The Prestbury Travel Group collects information about all communications with us which is held on our database. 

Why We Collect And Store Your Personal Information

• If you are booking a holiday with us, the Prestbury Travel Group need your personal details to process your booking and to enable us to get in touch with you in connection with your travel arrangements, if required.
• If you are booking a holiday with us or enquiring about a holiday or responding to one of our promotional campaigns and would like us to update you with information about the services and products we offer, then the Prestbury Travel Group need some personal information in order to communicate with you.

How We Use The Information You Provide In Connection With Your Booking

• If you are travelling with the Prestbury Travel Group we will need to keep your details in case we need to contact you in respect of your travel arrangements and to help process your booking properly.
• The Prestbury Travel Group may need to store and use the following details: names and contact details of party members, credit/debit or other payment details and, where applicable, details concerning any disability, medical condition or dietary requirements which might affect the chosen holiday arrangements. We may be required to pass your details on to our suppliers, certain governments or government appointed bodies or agencies in the interests of security or because we are obliged to by law. When you make a booking with us you agree to us storing, using and passing on the information referred to for the reasons stated above.

How We Use The Information You Provide For Marketing Purposes

• When you make a booking, request a brochure or sign up for the Prestbury Travel Group email updates then the we will securely store your contact details in order to contact you with details of products and services we think you might be interested in.
• The Prestbury Travel Group endeavour to limit their mailings, by post, to no more than 4 a year, and by email, no more than 15
• The Prestbury Travel Group will not pass your details to any other third parties for marketing purposes.

Legal rights

• The Prestbury Travel Group ensure that the policies on privacy meet, or exceed, all relevant national and European laws and directives.
• Your legal rights are not affected by this privacy policy

Complaints
If you believe that your privacy has been violated, or are concerned about any part of this policy then please contact The Prestbury Travel Group at the contact details below.

Opt-out procedures

• The Prestbury Travel Group enables an “opt-out” strategy to enable all subscribers to stop receiving e-mails from us. Details are provided at the bottom of every mailing list message that you receive as well as below
• Send an e-mail to us at [email protected] with the word UNSUBSCRIBE in the subject heading, and we will remove you immediately.
• To stop receiving postal mailings from us, either e-mail us here, or write to us at the address below.

Contact details

By post
Prestbury Travel Group,
27 Park Lane,
Poynton,
Cheshire,
England,
SK12 1RD

By email
[email protected]

By phone
+44 (0)1625 858158